Returns & Exchanges

We want you to love your audio experience, which is why we offer a 30-day satisfaction guarantee on all Raycon products. If you are not completely satisfied, you can return or exchange your items in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and shipping zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and download your prepaid shipping label provided by our support team.

• 3.
  Pack Your Gear

  Securely place your earbuds or headphones in their original packaging, ensuring all accessories and charging cables are included.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected, we will issue a refund to your original payment method within 5-7 business days.