Frequently Asked Questions
Everything you need to know about your Raycon experience.
How long does shipping take?
Orders typically process within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping times vary by location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your products within 30 days of delivery for a full refund.
Do Raycon earbuds come with a warranty?
Yes, all Raycon products come with a limited 1-year manufacturer's warranty that covers any defects in materials or workmanship.
Are Raycon earbuds water-resistant?
Most of our earbuds feature an IPX6 or higher water resistance rating, making them resistant to heavy splashes and sweat, perfect for workouts and outdoor use.
How do I pair my earbuds to my device?
To pair your earbuds, remove them from the charging case to enter pairing mode automatically. Open the Bluetooth settings on your device and select your Raycon model to connect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Affirm and Klarna.